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Frequently Asked Questions

   How do I become an authorized user?
   What if I forgot my login name or password?
   How do I verify student enrollment status?
   How do I order additional plan brochures?
   How do I order student claim forms?
   What information is required to submit student rosters?
   What information is required for a student mailing?
   What is the process for late enrollment requests?
   Can a student get a refund if they graduate or leave
     school before the end of the policy expiration date?
   We changed insurance carriers, how can students avoid      any lapse in coverage?
   How can I contact someone for additional information?
   Who has access to our student insurance information?



Q. How do I become an authorized user?

    You may send your request by completing the online.
    Request Information form or calling Student Assurance
    Services at 1-800-328-2739. Your login name and
    password will be e-mailed to you.

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Q. What if I forgot my login name or password?

    Please inform Student Insurance Services that you have
    forgotten your login name and/or password. Your login
    name and/or password will be sent to your e-mail
    account.

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Q. How do I verify student enrollment status?

    Once you become an authorized user, you can access a     roster of your insured students.

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Q. How do I order additional plan brochures?

    You may send your request by completing the online.
    Request Information form or calling Student Assurance
    Services at 1-800-328-2739. Please state the number of
    plan brochures or enrollment forms needed and the
    mailing address.

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Q. How do I order student claim forms?

    You may send your request by completing the online.
    Request Information form or calling Student Assurance
    Services at 1-800-328-2739. Please state number of
    claim forms needed and the mailing address. You may
    also download a claim form or have the student
    complete the online claim form posted on our website.

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Q. What information is required to submit student
     rosters?


     Click here to receive instructions.

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Q. What information is required for a student mailing?

     Click here to receive instructions.

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Q. What is the process for late enrollment requests?

    Students need to contact Student Assurance Services
    at 1-800-328-2739 to see if they qualify for late
    enrollment. If the student qualifies, a Late Enrollment
    Request Form will be sent to them. Premium will be
    pro-rated from the date coverage is requested through
    the balance of the policy year.

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Q. Can a student get a refund if they graduate or leave
     school before the end of the policy expiration date?


    Only the following situations qualify for a refund: the
    student has withdrawn from school within the first
    thirty-one (31) days from the effective date of the period
    of coverage purchased; the student has entered into
    full-time active-duty military service of any country; or
    the student is a non-immigrant Foreign National who has
    permanently left the North American continent. All refund
    requests must be made in writing and sent to Student
    Assurance Services, Inc. for processing.

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Q. We changed insurance carriers, how can students
     avoid any lapse in coverage?


    Students who were covered under the prior student
    health insurance plan to the end of the policy term will
    not experience a lapse in coverage, if premium payment
    for annual or fall coverage period is received within 31
    days from the effective date of coverage under this
    policy.

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Q. How can I contact someone for additional
     information?


    You can contact us by email, info@sas-mn.com, or call
    us at 1-800-328-2739.

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Q. Who has access to our student insurance
     information?


    We have privacy and security measures in place to
    protect all personal information. Protecting a student's
    personal information is ongoing, even if the student is
    no longer insured with SAS. For more information on our
    privacy policies, refer to the Privacy Notices posted on
    our website.

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These are the questions we hear the most. Please call us toll free at 1-800-328-2739, from 8 a.m. to 4:30 p.m. CST, if you don't find the information you need here.

 
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