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Frequently Asked Questions
Accident Insurance Plans
• How can I obtain a quote or request information about
your products?
• How do I become an authorized user?
• What if I forgot my login name or password?
• Where can I find student insurance plan information?
• Where can I find my policy number?
• Who is responsible for reporting an accident at school or
during a school-related sport or activity?
• I need to report a claim. Where can I find a claim form?
• Do students receive an insurance ID card?
• How do I check on the status of a claim?
Health Insurance Plan
• Who processes our student's health claims?
• How do I contact Consolidated Health Plans (CHP)?
• How do I submit a student roster?
• What is the process for late enrollment requests?
• When will my student get their ID card?
• My student needs a drug or has doctor's appointment
today, how can I expedite enrollment?
Q. How can I obtain a quote or request information about
your products?
Send your request online by completing the
"Request Information" form on our website or call us
at 800-328-2739 and ask to speak to a College agent.
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Q. How do I become an authorized user?
Send your request online by completing the "Request
Information" form or calling us at 800-328-2739 and
ask to speak to a College Agent. We will send you
a website agreement to sign and return to us. A login
name and password will be sent by email to the
individual designated on the login agreement.
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Q. What if I forgot my login name or password?
Send your request online by completing the "Request
Information" form or calling us at 800-328-2739 and
ask to speak to a College Agent. After receiving your
request, the login name or password will be sent to the
email address on file.
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Q. Where can I find student insurance plan information?
View or print an insurance plan summary from your
school webpage, select "Find My School" on the Home
page; or "Login" to your account to view or print the
master policy.
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Q. Where can I find my policy number?
The policy number is on your website access agreement
or in the plan documents. The number is also located
on the Policy Identification form on your school
webpage, select "Find My School" on the Home page.
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Q. Who is responsible for reporting an accident at school or
during a school-related sport or activity?
A school official must complete and sign Part A of the
claim form.
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Q. I need to report a claim. Where can I find a claim form?
"Login" to your account to access a claim form.
You have the option to complete and mail a claim form
or complete and electronically send an online claim form
to us.
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Q. Do students receive an insurance ID card?
No. Students can download and print a Policy
Identification form as proof of insurance on your school
webpage, select "Find My School" on the Home page.
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Q. How do I check on the status of a claim?
"Login" to your account to view a claim status report or
call our office at 800-328-2739. Our claim staff is
available 8:00 - 4:30 Central Time, Monday
through Friday.
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Q. Who processes our student's health claims?
Consolidated Health Plans (CHP) is responsible for
processing your student's claims. Claims can be mailed
to: Consolidated Health Plans, 2077 Roosevelt Avenue,
Springfield, MA 01104, or fax to 413-733-4612.
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Q. How do I contact Consolidated Health Plans (CHP)?
You may call CHP customer service at 877-657-5030.
To access your school webpage, go to CHP's website
Student Insurance and search for your school name.
You can also access your CHP school page from our
website, select "Find My School" on the Home page.
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Q. How do I submit a Student Roster?
We will provide you with a CHP enrollment file template.
This file contains the format and student information
required to enroll students. When the enrollment file is
completed, you can upload the file to our secure FTP
site. We will review your file and contact you if
information is missing. If the file is accepted, we will
upload the file to CHP for processing. Additions or
deletions to an original eligibility file must be sent to us
for processing. We also prepare the invoices for
premium payment. If you have any questions, contact
at 800-328-2739 and ask to speak to College agent.
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Q. What is the process for late enrollment requests?
Students requesting late enrollment should contact us
at 800-328-2739 or email us at at info@sas-mn.com.
A late enrollment form will be emailed to the student to
complete and return to our office with the premium
payment.
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Q. When will my student get their ID card?
Once the enrollment file is processed by CHP
(within 3-5 days from receiving the enrollment file),
students can obtain an online ID card on the CHP school
webpage. Go to Student Insurance and select "Online ID
Card Login". You can print or save to file a copy of the
online ID card. A paper ID card will be mailed to the
student's address.
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Q. What is the process for late enrollment requests?
Urgent add requests will only be accepted from
the school official. You can contact a College Agent by
email at info@sas-mn.com, or call us at 800-328-2739.
We need complete enrollment information or an
enrollment file. We will work with CHP to expedite
the enrollment and email the student ID card.
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