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Frequently Asked Questions
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What kind of insurance is this?
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Where can I find specific insurance information for my
student's school?
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If I purchased voluntary coverage how do I know payment
was received?
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When does the coverage for my student begin?
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When does the coverage for my student end?
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Do you offer refunds if I need to remove a student
from my account or my student will not be participating in
sports coverage?
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Do I have to enroll all my students at same time?
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If my student switches school districts or if we are moving,
will I need to reapply at our new location?
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I need to report a claim. Where can I find a claim form?
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Will I receive an insurance ID card?
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Where do I find a copy of the master policy?
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How do I contact Student Assurance Services?
Q. What kind of insurance is this?
This insurance plan only provides coverage when a student
has an accidental bodily injury that occurs while the insurance
coverage is in force and for which the premium has been paid.
This plan does not cover loss due to sickness. This is also
supplemental insurance and not intended to cover all medical
expenses.
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Q. Where can I find specific insurance information for my
student's school?
You can find brochures, enrollment forms, claim forms and
policy identification forms on our website. Under K-12
Students/Parents select "Find My School;" from the drop-down
box select the "State;" and then select your specific school
name. There will be a list of forms to select on our school's
webpage.
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Q. If I purchased voluntary coverage how do I know
payment was received?
If you enroll online, a verification screen will display to tell
you if the transaction was successful. You will also receive an
email verification. If you applied by mail, your canceled check
will be your verification of coverage.
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Q. When does the coverage for my student begin?
Your student's coverage will begin on the later of: the master
policy effective date; or 12:01 A.M. following the date the
envelope containing enrollment form and premium payment is
postmarked by the U.S. Post Service; or for online enrollment
12:01 A.M. following the date the proper premium is received.
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Q. When does the coverage for my student end?
Your student's coverage will end on the earlier of: master
policy expiration date; or on the last day of the authorized
interscholastic sports and/or activities authorized season of
current school year; or the first day of school next year.
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Q. Do you offer refunds if I need to remove a student from
my account or my student will not be participating in
sports coverage?
There are no refunds of the premium after the insurance
coverage effective date.
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Q. Do I have to enroll all my students at same time?
No. You can either enroll all your students at same time or at
a later date. To enroll a student at a later date, either enroll
online or mail the enrollment form with premium payment.
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Q. If my student switches school districts or if we are
moving, will I need to reapply at our new location?
No. If you switch school districts or move after the insurance
effective date, the policy will continue to cover the student for
the remainder of the policy period for which you paid the
premium.
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Q. I need to report a claim. Where can I find a claim form?
Claim forms are available at your school. You can also
download and print a claim form on our website under your
school look-up. If the accident occurred at school, a school
official may need to complete part of the claim form.
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Q. Will I receive an insurance ID card?
No. ID cards are not issued after the enrollment process is
completed. However, you can download and print a policy
identification form from our website as your proof of insurance
coverage. This form is under your school look-up.
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Q. Where do I find a copy of the master policy?
The master policy is available at your school district. You can
also request a copy of the master policy by mailing us a
written request.
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Q. How do I contact Student Assurance Services?
You can call us at 651-439-7098 or toll free at
800-328-2739. Our claim staff is available 8:00 - 4:30
Central Time, Monday through Friday. Questions can also be
emailed to us by completing a "Request Information" online
form available on our website.
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